_[Ed. I sent this through the general comment form on Highmark BCBS(Blue Cross Blue Shield)'s site earlier tonight]_ To whom it may concern,

Your website is a navigation horror.

Furthermore, I am unable to use your provider search with either Internet Explorer 6 (used by more than 50% of all Internet users (see "http://www.thecounter.com/stats/2003/May/browser.php":http://www.thecounter.com/stats/2003/May/browser.php)) due to a javascript error when submitting, or with Mozilla Firebird, version 0.6.

This horrendous error, combined with the fact that it has taken more than 10 weeks to be reimbursed for a prior office visit (granted, not the problem of the web team, but an indicator of the same bloated bureaucracy), makes me wish that, as evil as _they_ also are, UPMC's private healthcare division would push you out of this region for good.

I wish you good day.

(footnote) I'm unable to even submit this feedback form with Mozilla. Please get your collective heads out of your asses.