went to the post office over lunch to mail back my shoes to the manufacturer, hoping to get a free pair.
Dear Five.Ten,
I have enclosed my pair of Zlippers, size 9 ½ US, which I have owned for about 4 months. You will notice that the stitching has begun to rip in a non-abrasion area on both shoes, so Im assuming this is a manufacturing defect. I own several other pairs of your shoes, including 2 pairs of Moccasyms, a pair of Anasazi velcros (great shoes but little smelly!), and a pair of your new V-10s (also a great shoe, but much more aggressively sized than the Moccasyms).
The Zlippers are by far my favorite all around shoe, so I was quite dismayed when they began to fall apart, well before I think they should have. I have friends that own the same shoes (they recommended them to me), that they have owned for longer, climbed in more often, and have not displayed the same disintegration.
I just wanted to bring this to your attention.
Yours truly,
Matthew C.
i tried to strike the right balance between indignant and sucking up... i think it worked out ok, and brian tells me that five.ten is pretty good about replacing shoes. hopefully i'll have them back in time for the comp.
while at the post office, the girl in line in front of me was mailing a package (i'm assuming it was a pair of shoes, based on the size of the box, and the fact that it came out of a ninewest bag) to hong kong. the total (w/out insurance) came to about $68! that's quite a few bucks... i hope they're really special shoes.
i have to leave tonight for a work trip down to miami to visit one of our clients, and then fly back tomorrow night. i just saw on headline news that they've raised a nationwide alert of that stupid "terror color" scheme to orange, which is one step below "duck." i don't mind flying on the anniversary of 9/11, but i already know that airport security is going to be a major hassle. i'm considering leaving my palm, my phone, and anything else that might even seem like it could be dangerous at home.